FAQs

Q: Do you offer free shipping?
Yes! We offer free shipping across the USA on all orders. No minimums, no hidden fees.

Q: How long will my order take to arrive?
Orders are typically processed within 1–3 business days. Standard shipping usually takes 3–7 business days depending on your location.

Q: Do you ship internationally?
Currently, we’re focused on U.S. orders only — but international shipping is coming soon! Stay tuned.

Q: Can I track my order?
Absolutely! Once your order ships, we’ll send you a tracking number via email so you can follow your hat’s journey home.

Q: How do I know what size hat to order?
Most of our caps are one size fits most, with adjustable straps or snaps. If a hat runs differently, we’ll note it in the product description.

Q: Are your products unisex?
Yes! Palke hats and caps are designed to be worn by anyone and everyone. Style doesn’t have a gender.

Q: How often do you drop new styles?
We’re always curating and releasing fresh designs. Sign up for our newsletter to stay updated on new drops and exclusive releases.

Q: What’s your return policy?
We accept returns within 14 days of delivery for unworn items with original tags. Just email us at support@palke.store to start the process.

Q: Can I exchange an item?
Of course! If the size or style isn’t quite right, reach out and we’ll help you find the perfect fit.

Q: My item arrived damaged—what now?
Oh no! We’re sorry about that. Please email us a photo and your order number at support@palke.store, and we’ll make it right ASAP.